At Volltrix, we are dedicated to delivering high-quality, durable Shed products. If you are not completely satisfied with your purchase, we provide a transparent, customer-friendly 30-day return policy.
30-Day Return Window
You have 30 calendar days from the date your Shed package is delivered to initiate a return request. Requests submitted after this 30-day window cannot be accepted.
Return Eligibility & Condition
To qualify for a refund, returned items must satisfy the following conditions:
- The Shed must be in its original, unassembled, unused, undamaged, and complete condition.
- The item must be returned inside its original manufacturer packaging, including all panels, hardware kits, screws, framing components, and assembly manuals.
- Proof of purchase (order number or confirmation receipt from Volltrix) is required.
Restocking Fee
- Restocking Fee: $0.00 (Zero). Volltrix does not charge any restocking fees, inspection fees, or return administrative penalties.
Return Shipping Responsibilities
- Defective, Damaged, or Incorrect Items (Store Fault): If your Shed arrives defective, damaged during transit, missing critical parts, or incorrect due to our error, Volltrix covers 100% of the return shipping or freight cost. We will arrange a prepaid return shipping label or freight pickup free of charge.
- Customer Remorse / Change of Mind: If you choose to return an item due to change of mind, personal preference, or ordering an incorrect size/model, you are responsible for paying the actual return shipping or freight postage. We do not deduct any extra handling fees beyond what you pay the carrier.
Step-by-Step Return Process
- Contact Support: Send an email to support@volltrix.store or call +1 785-628-6123 with your order number, reason for return, and clear photos if the item is defective or damaged.
- Receive Return Authorization: Our support team will review your request within 24 hours and supply return authorization details and packaging instructions.
- Ship the Package: Securely pack the Shed components in their original cartons and mail/ship to our verified business address:
Volltrix Returns Department
709 Canterbury Dr
Hays, KS 67601, United States
Inspection & Refund Timeline
- Inspection: Upon arrival at our facility, our quality inspection team will inspect the returned components within 2 business days.
- Refund Approval: Once approved, your refund will be processed within 2 business days.
- Refund Method: Refunds are automatically issued back to your original payment method (via Stripe). Depending on your banking institution, funds typically appear on your statement within 3 to 5 business days.
Exchanges
To exchange an item for a different shed size or model, follow the standard return procedure above and place a new order on our website once your return is processed.
Contact Information
- Store Name: Volltrix
- Website: https://volltrix.store
- Physical Address: 709 Canterbury Dr, Hays, KS 67601, United States
- Phone Number: +1 785-628-6123
- Customer Support Email: support@volltrix.store
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)