Volltrix provides prompt, dependable, and trackable shipping services for all customers within the United States. This policy describes our shipping procedures, delivery estimates, and handling timelines.
Shipping Destinations & Costs
- Shipping Coverage: We ship to physical residential and commercial addresses within the United States (all 50 states). Due to the size and weight of Shed products, we do not ship to PO Boxes or APO/FPO military addresses. We do not currently ship internationally.
- Shipping Cost: Free Standard Shipping on all Shed orders across the United States. There are no unexpected freight surcharges, liftgate fees, or handling costs applied at checkout.
Order Processing & Delivery Times
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.
- Handling / Processing Time: 1 to 2 business days (Monday – Friday). During handling, shed packages are verified, palletized or packaged securely, and handed over to our freight or parcel carriers.
- Transit / Delivery Time: 2 to 4 business days (Monday – Friday).
- Total Estimated Delivery Time: 3 to 6 business days from the date of purchase.
Trusted Carriers
To ensure safe handling and delivery reliability for large and heavy items, shipments are dispatched via leading national parcel and freight carriers:
- FedEx
- United Parcel Service (UPS)
- Specialized Regional Freight Carriers
Tracking Information
As soon as your order is dispatched, you will receive an automated shipping notification email containing your carrier tracking number and a direct tracking link. Tracking information generally activates within 24 hours of package handoff.
Address Changes & Order Modifications
If you need to update your shipping address or cancel an order, please contact support@volltrix.store or call +1 785-628-6123 within 2 hours of order placement. Once an order has entered warehouse staging or has been dispatched, address modifications cannot be made.
Damaged or Missing Packages
- Damaged Shipments: If your package arrives with visible freight or packaging damage, note the damage with the carrier upon delivery, take photos of the cartons and components, and contact us within 48 hours. We will promptly issue replacement components or arrange a full replacement at zero cost to you.
- Missing or Lost Shipments: If your tracking shows delivered but you have not received your shipment, notify us immediately so we can open a tracer with the carrier and resolve the matter.
Contact Information
- Store Name: Volltrix
- Website: https://volltrix.store
- Physical Address: 709 Canterbury Dr, Hays, KS 67601, United States
- Phone Number: +1 785-628-6123
- Customer Support Email: support@volltrix.store
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)