Volltrix (“we”, “us”, or “our”) operates https://volltrix.store. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or purchase our Shed and outdoor storage products, in accordance with applicable United States federal and state privacy laws.
1. Information We Collect
When you interact with our website, we collect information necessary to fulfill your orders and enhance your shopping experience:
- Personal Information: Name, shipping address, billing address, email address, and phone number collected during checkout or customer support inquiries.
- Payment Information: Credit/debit card and digital wallet details processed securely through our third-party payment processor, Stripe. We do not store or process complete payment card numbers on our servers.
- Device & Technical Information: IP address, browser type, operating system, referring URLs, device identifiers, and browsing behavior collected automatically via standard cookies and analytics tools.
2. How We Use Your Information
We use your personal data for legitimate business purposes:
- To process, verify, package, and dispatch your Shed orders.
- To send transactional communications, such as order confirmations, freight/carrier tracking details, and delivery notifications via email or phone/SMS (where opted in).
- To provide customer support and handle product inquiries, returns, or warranty requests.
- To detect, investigate, and prevent fraudulent transactions or unauthorized access.
- To comply with statutory legal, tax, accounting, and regulatory obligations.
3. Sharing Your Information
Volltrix respects your privacy. We do not sell, rent, trade, or monetize your personal information to third parties. We share information only with trusted service providers necessary for operating our store:
- Payment Processor: Stripe, strictly to securely process authorized payment transactions.
- Shipping & Freight Carriers: FedEx, UPS, and specialized freight carriers, strictly to safely deliver heavy Shed orders to your physical delivery address.
4. Data Security & Storage
We employ appropriate administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. All transaction pathways are secured with 256-bit SSL encryption. We retain personal records only for as long as required to fulfill business, tax, and legal requirements.
5. Your Rights
Depending on your state of residence (including Kansas, California, Virginia, and other applicable jurisdictions), you may have the following rights:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal data, subject to lawful record-keeping exceptions.
To exercise these rights, please email us at support@volltrix.store or call us directly at +1 785-628-6123.
6. Cookies Policy
Our website utilizes standard cookies to remember your shopping cart items, streamline the checkout process, and evaluate website performance. You can manage or disable cookies through your browser settings; however, certain website features may not function properly without them.
Contact Information
- Store Name: Volltrix
- Website: https://volltrix.store
- Physical Address: 709 Canterbury Dr, Hays, KS 67601, United States
- Phone Number: +1 785-628-6123
- Customer Support Email: support@volltrix.store
- Customer Support Hours: Monday – Friday, 9:00 AM – 9:00 PM (EST)